Policy Exchange Return

Return Policy – El Niño Floors

At El Niño Floors, your satisfaction is our top priority. We stand behind the quality of our products and want you to feel confident with every purchase.

Return Window

You may return most unused, unopened products within 14 days (2 weeks) of the purchase date.

Eligible Returns

To be eligible for a return:

Items must be unused, in their original packaging, and in resalable condition
A proof of purchase (receipt or invoice) is required
Returns must be approved in advance by our team

Non-Returnable Items

Unfortunately, we cannot accept returns on:

Installed, used, or damaged products
Custom orders or clearance items
Adhesives, trims, or underlay once opened
Flooring purchased over 14 days ago

Refunds & Restocking

Approved returns will be refunded to the original payment method
A 15% restocking fee may apply on some items
Refunds are processed within 5–10 business days after inspection

How to Return an Item

Contact us at (905) 639-1202 to initiate your return
Provide your order details and reason for the return
Once approved, return the items to our showroom or warehouse location

Questions?

We’re here to help!
📞 Call us or 📧 email us anytime with questions about your order or return eligibility.

At El Niño Floors, we make floors easy – even when plans change!

Transforming Spaces: Carpets, Vinyls, Hardwood. Burlington, Ontario